I personally think that customers do not know what they exactly want. Even though they are the people, who are using the product, they do not have specific answers for their needs. Therefore it is worth it to take what they claim about, and what they need. However, it is impossible to provide new feature for every need. Therefore the designers cannot provide new features because one or more users ask for them and actually it is impossible to do it.
Therefore Hoekman advocates that "user-centered" approach which can be very effective, and it's one that is used effectively by many successful interaction designers. And user-centered can focus on specific group instead of focusing everyone. The designers need to focus on their target group instead of everyone. Therefore it can be larger user-centered group since they need to have focused group.
Project #2
A situation-centric approach to research is trying to find the solution based on the situation which the users use the product. Therefore for the project #2, we could observe when and why the users use the product instead of observing how they use the product.
Hi Han,
ReplyDeleteYour post touches on the beginning of what Hoekman was trying to say, but your second paragraph is not really what he ended up arguing for. Judging from your entry alone, it doesn't look like you read the whole chapter--and I don't want you to get behind and have it catch up with your projects and entries later. I would suggest going back, re-reading, and then extending your thoughts in a comment below. I'll get back to you and include the second post in the grade.